We are delighted to announce two key additions to the Luminous Client Services team, as Simon and Lucy join us on our agency’s growth journey.
Lucy Smaill joins Luminous as Client Services Director. Lucy brings a wealth of experience, having previously led the Client Services team at Given. Her approach is client-centric and people-first, with a strong focus on agile problem solving and long-term partnerships. Lucy has worked with major clients, including John Lewis, Lloyds Banking Group, the National Trust, Kimberly-Clark and Pernod Ricard.
“Stakeholders expect more from communications than ever, and what drew me to Luminous is the way they combine creativity with insight to stay ahead of that challenge. They deliver work that feels both imaginative and grounded in real value, and I’m looking forward to bringing my own focus on people-centric client service into the mix.”
Simon Hutley joins Luminous as Senior Client Director, bringing 19 years of experience at Radley Yeldar. Simon has a proven track record in client leadership, strategic account management, and delivering high-impact projects across multiple sectors, having worked with Barclays, Ferguson, GPE, IHG and Vivo Energy. At Luminous, Simon will play a pivotal role in strengthening client partnerships and guiding strategic delivery.
“I’m thrilled to be joining Luminous, and I look forward to supporting our clients with strategic insight and delivering solutions that make a real difference.”
“Bringing in Simon and Lucy marks an exciting step forward for Luminous. They each bring deep expertise, bold thinking and a shared passion for delivering real impact for our clients. Their experience will help us continue to push boundaries and deliver industry-leading levels of client service and quality.” Justin Boucher, Managing Director, Luminous
For more information, please contact our Senior Marketing Manager, Matilda Paterson.
